Cancellation of an order depends on the product category. Please refer to Returns & Refunds Policy (QC-POL-RETREF-26.v0) for special conditions. To cancel your order, please contact our customer service team as soon as possible to evaluate your case.

If you need to update your order details—such as your delivery address or contact number—please contact our customer service team as soon as possible.

Here’s what you can do:

• Reach out via email or phone
• Have your order number ready
• Note that we cannot guarantee changes after 24 hours, as orders may already be processed.

If any item in your order is on backorder, you will be notified by email within 1 business day of placing your order. You may choose to proceed with a partial shipment (in-stock items dispatched immediately, backordered items to follow), wait for the full order, or cancel the backordered item for a full refund of that line.

Currently, order tracking is not available. For pick-up orders, you will receive an email when your order is ready to pick-up.

For deliveries, the planned delivery date will be conveyed to you through email or phone call. You will receive another notification on the delivery date and expected delivery time. Kindly note that delivery time is a tentative time and subjected to change due to traffic conditions. Your purchase will be delivered on the scheduled date within standard working hours. Should any rescheduling be necessary, our support team will contact you.

If something isn’t right with your order, we will reach out to you and update you. If you think something is wrong, please contact our customer service team via email or phone. Including your order number and a short description of the issue will help us resolve it as quickly as possible.

If part of your order is missing, or if you have concerns, contact our customer service team with your order number. You may also provide photos of the delivery if required. We will investigate and resolve the issue promptly. You may refer to Shipping & Delivery Policy (QC-POL-SHI-WEB-26.v0) for further information.

No, Nordin Industries work only working days between 07:30- 16:00. Orders received out of the working hours will be handled in the following working day.

Yes, Nordin Industries would require an authorized representative to sign the delivery docket. Either you or an authorized person from your company should be available on site upon delivery of the goods.

If part of your order is damaged, contact our customer service team with your order number. You need to provide photos of the damaged goods. We will investigate and resolve the issue promptly. You may refer to Shipping & Delivery Policy (QC-POL-SHI-WEB-26.v0) for further information.